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HigherLogic and Socious

Online Community Blog

7 Things Your Competitors Will Hate About Your Online Community

Posted by Christina Green on Wed, Sep 21, 2016 @ 08:30 AM

Has your competition gotten a little too close for comfort recently?

If you’re like most businesses, your competition has increased in the past few years. That could mean that more local organizations are gunning for your audience, or that your competition has gone from your backyard to global. The internet has made it so much easier for small companies, large corporations, and organizations from around the world to zero in on your customers.

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Tags: Customer Communities, Customer Retention, Social Customer Service

3 Insightful Social Customer Service Articles That You May Have Missed

Posted by Joshua Paul on Mon, May 20, 2013 @ 11:41 AM

According to Nielsen’s 2012 Social Media Report, over 50% of customers use some type of social channel to engage companies to report satisfaction, ask questions, and lodge complaints. One third of consumers prefer social customer service to getting answers by phone.

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Tags: Association Management, Social Business, Customer Communities, Customer Satisfaction, Social Media Tips, Social Customer Service, Customer Support Communities

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