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HigherLogic and Socious

Online Community Blog

What is Social Selling and Why Should You Be Doing It?

Posted by Julie Dietz on Mon, May 16, 2016 @ 08:30 AM

Sales techniques are like empires, they rise and fall with the changing the times, and it seems like every few years there’s a new method for connecting with customers and closing deals. One of the most recent techniques that’s been getting attention – and results – is social selling.

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Tags: Social Business, Customer Satisfaction, Sales

How to Inspire Fierce Customer Loyalty (plus 9 other insightful resources)

Posted by Julie Dietz on Fri, Apr 29, 2016 @ 10:30 AM

Every week we aim to make your life easier by compiling the best online community articles from around the web right here on our blog. This week, our favorite articles focus on tips for jumpstarting customer loyalty and digital engagement.

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Tags: Association Management, Social Business, Customer Retention

How to Tackle Customer Experience Challenges (plus 9 other helpful resources)

Posted by Kaila Timmons on Fri, Apr 22, 2016 @ 10:30 AM

Every week we aim to make your life easier by compiling the best online community articles from around the web right here on our blog. This week, our favorite articles focus on digital marketing and improving the customer experience.

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Tags: Association Management, Social Business, Social Strategy, Customer Experience, Customer Support, Customer Relationship Management, Customer Service

How to Build Lasting Customer Relationships (plus 9 other helpful resources)

Posted by Kaila Timmons on Fri, Apr 15, 2016 @ 11:30 AM

Every week we aim to make your life easier by compiling the best online community articles from around the web right here on our blog.

This week, our favorite articles focus on tips for increasing customer engagement and perfecting the customer experience.

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Tags: Association Management, Social Business, Customer Experience, Customer Relationship Management, Customer Service

How to Grow Your Company By Turning Your Product into a Platform (plus 9 other resources)

Posted by Julie Dietz on Fri, Apr 08, 2016 @ 09:33 AM

Every week we aim to make your life easier by compiling the best online community articles from around the web right here on our blog. This week, our favorite articles focus on providing our readers with tips for building online communities and increasing engagement.

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Tags: Association Management, Social Business, Customer Engagement, Customer Experience

How to Use Your Online Community to Improve Customer Service

Posted by Christina Green on Tue, Apr 05, 2016 @ 08:30 AM

In today’s global economy, you’re no longer competing with just the businesses in your town. You’re competing around the world, and you may offer similar products and services to half a dozen other vendors, maybe more. You need a way to differentiate yourself outside of product and price, which can only be tweaked so much.

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Tags: Social Business, Online Community, Customer Support Communities, Customer Service

How Monitoring Your Online Community Can Lead to Big ROI (plus 9 other resources)

Posted by Kaila Timmons on Fri, Apr 01, 2016 @ 12:12 PM

Every week we aim to make your life easier by compiling the best customer community articles from around the web right here on our blog. This week, our favorite articles focus on providing our readers with tips for skyrocketing your ROI and improving customer experience.

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Tags: Association Management, Social Business, Customer Experience

Why Human Connections are Critical to Engagement (plus 9 Other Super-Useful #CMGR Resources from the Week)

Posted by Kaila Timmons on Fri, Mar 25, 2016 @ 08:30 AM

We know you're busy, so we try to make your life easier by compiling the best online community management articles from around the web right here on our blog each week. This week, our favorite articles focus on providing our readers with tips for online community management.

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Tags: Association Management, Social Business, Online Community Management

8 Mistakes that Will Ensure You Never Get Management Support for Your Online Community

Posted by Christina Green on Thu, Mar 24, 2016 @ 08:30 AM

You are competing with dozens of distractions when it comes to capturing the hearts and minds of your customers, and engagement is in everyone’s thoughts because it’s one way to get attention in this plugged-in world. Engaging audiences, especially through online communities, can help get your message across in a noisy environment full of people with short attention spans.

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Tags: Association Management, Social Business, Online Community, Customer Communities, Launching an Online Community

How to Use Events & Conferences to Increase Activity in Your Online Community [Video]

Posted by Kaila Timmons on Wed, Mar 23, 2016 @ 11:42 AM

 
 
 
 
 
 
 
 
 

Attending conferences and industry events can be very exciting experiences for customers or members who are looking to network with people in your organization, their peers, and other experts. Live events can deliver a lot of enthusiam for your cause, company, or product.

What if you could provide your members with networking opportunities and useful information on the content discussed at the event, long after its ended?

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Tags: Association Management, Member Engagement, Social Business, Online Community Management

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