Ask 10 people in your office to describe your online community software. I bet almost all of them talk about forums and discussions. While forums are great for ongoing conversations, they’re not effective for centralizing community resources or allowing members to share tools or collaborate on documents. That’s why file libraries are an equally popular feature.Read More
Online Community Blog
What’s in a name? When it comes to defining online communities and other customer engagement platforms, it turns out the answer is, actually, quite a lot.Read More
So, you’ve decided to launch a customer portal. You’re now one step closer to creating a gateway for your customers to connect and collaborate with your company. Your new portal can become a central part of your customer retention strategy and help you expand your relationship with customers as soon as people start using it.Read More
It’s like choosing the perfect car. It has to be the right make, model, and have all the fancy features you could dream of. But with so many choices, making a decision takes hard work, hours of research, and even a few test drives.Read More
Choosing the best online community software platform for your organization can be overwhelming and confusing.
There are lots of great options out there, however none are going to be a perfect fit. Narrowing down the advantages and disadvantages of each viable online community platform can be a serious undertaking – especially if you don’t know exactly what you’re looking for.Read More
Creating an online customer or member community is a serious endeavor. It takes dedicated people, time, and ongoing processes. Since there are so many facets of building a sustainable online community, we can overlook simple processes that can help or hurt our ability to keep customers or members engaged.
Being a membership professional or association executive can be tough.
While membership organizations are at the heart of every major industry, technology, profession, and cause, they are usually cash-strapped and lack adequate staffing. Managing members, keeping them engaged, and providing value in the form of a membership can be especially difficult.