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HigherLogic and Socious

Online Community Blog

4 Things To Do Before Starting a Blog Program in Your Customer Community

Posted by Katie Bapple on Thu, Dec 08, 2016 @ 08:30 AM

You did all the work. When you started your customer community, you created the content, wrote the blogs, and encouraged your customers and prospective customers to join. It was all on you.

And to some extent, the pressure will always be on you and your business.

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Tags: Online Community Software, Customer Communities, Customer Engagement, Content Strategy

Need to Improve Your Cybersecurity? Start with These 3 Tips

Posted by Steve Balthazor on Wed, Nov 23, 2016 @ 08:30 AM

DDoS – distributed denial of service. Even a few years ago that phrase was relatively obscure, known mostly to computer security experts, programmers, and those who were technically-minded. To the rest of us, it was just another acronym.

Now, you may regularly hear about DDoS attacks and other cybersecurity threats over your morning cup of coffee. Even alarming stories about stolen logins, passwords, addresses, and credit card information have become commonplace.

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Tags: Online Community Software, Product Update, Management, AMS Software

6 Steps to Pinpoint Your Most Engaged Members in 5 Minutes or Less (And Why You Need to)

Posted by Julie Dietz on Thu, Sep 01, 2016 @ 08:30 AM

Forbes, Associations Now, and Association Universe.

What do these publications have in common?

In the last several years they’ve begun touting engagement as a way to increase revenue, renewals, and customer acquisition. These and many other go-to industry hubs now frequently feature articles that highlight the importance of engagement as well as tips for how to encourage it.

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Tags: Online Community Software, Member Engagement, Customer Engagement, Membership Management Software

5 Rookie Mistakes Associations Make with Online Communities

Posted by Julie Dietz on Wed, Aug 31, 2016 @ 08:30 AM

Last month, I got a Facebook friend request from my father. I was surprised, but not because there are posts on my Facebook that my father shouldn’t see (there aren’t). I was surprised because my father is a 60-something retiree and he’s getting into social networks, which are really just online communities. He loves them, and he’s already used them to reconnect with numerous colleagues, friends, and organizations that he belongs to.

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Tags: Online Community Software, Association Executives, Launching an Online Community

Is It Time to Redesign Your Online Community?

Posted by Julie Dietz on Thu, Aug 11, 2016 @ 08:30 AM

Have you ever heard the phrase “perception is reality?” It refers to the way people make judgements about something based on how it appears to the outside world. Nowhere is this more important than online, where smalltime brands can get a credibility and conversion boost by appearing well-designed, organized, and professional.

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Tags: Online Member Communities, Online Community Software, Member Engagement, Mobile Strategy

5 Things You Should Insist on From a New Online Community Platform Vendor

Posted by Christina Green on Tue, Mar 22, 2016 @ 08:30 AM

Finding the right partner is essential to any undertaking, whether it be personal or professional. However, while many people understand how important it is to select the right employer, business partner, or significant other, they often fail to put the same weight into finding an online community software vendor.

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Tags: Online Community Software, Online Community Features, Association Management, Social Business

How Your Online Community Benefits Every Stage of the Association Member Lifecycle

Posted by Christina Green on Thu, Mar 17, 2016 @ 08:30 AM

When you host a golf tournament for different skill levels it’s important for you include activities that fit everyone in attendance. If you don’t, long-time golfers will grow bored from lack of a challenge. However, if you cater only to those with advanced skills, you likely frustrate those who are less experienced. It’s a fine line to ensure everyone is comfortable and accommodated.

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Tags: Online Community Software, Association Management, Member Engagement

Get More Out of Your Online Community Platform Demo Using the POST Framework

Posted by Joshua Paul on Tue, Mar 01, 2016 @ 08:30 AM

Once you decide to launch an online community, one of the first big decisions you’ll have to make is choosing your online community platform. With all the different options, opinions, and information out there, this process can be a bit daunting, to say the least.

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Tags: Online Community Software, Association Management, Social Business

Why More Companies Are Building Communities

Posted by Nick Davis on Wed, Jan 06, 2016 @ 08:30 AM

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Tags: Online Community Software, Social Business

The Secret to Creating a Private Online Community for Developers

Posted by Katie Oakes on Thu, Oct 01, 2015 @ 08:00 AM

Online customer communities come in many shapes and flavors. Some online customer communities provide support for end users of products and services. Others are designed to keep partners engaged and informed.

Some audiences are more difficult to engage than others. Among the most challenging people to engage in an online community are developers. Online developer communities play an important role in helping enterprise companies to extend their products, create advocates in the market, and help customers get results.

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Tags: Online Community Software, B2B Online Communities

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