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HigherLogic and Socious

Online Community Blog

How to Use Events & Conferences to Increase Activity in Your Online Community [Video]

Posted by Kaila Timmons on Wed, Mar 23, 2016 @ 11:42 AM

 
 
 
 
 
 
 
 
 

Attending conferences and industry events can be very exciting experiences for customers or members who are looking to network with people in your organization, their peers, and other experts. Live events can deliver a lot of enthusiam for your cause, company, or product.

What if you could provide your members with networking opportunities and useful information on the content discussed at the event, long after its ended?

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Tags: Association Management, Member Engagement, Social Business, Online Community Management

The Top Online Community Management Tips for the Week of March 6th, 2016

Posted by Kaila Timmons on Fri, Mar 11, 2016 @ 08:05 AM

Every week we aim to make your life easier by compiling the best community management articles from around the web right here on our blog. This week, our favorite articles focus on providing our readers with tips for online community management.

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Tags: Association Management, Social Business, Online Community Management

7 Action Items for Online Community Managers in the First 60 Days on the Job

Posted by Christina Green on Thu, Mar 10, 2016 @ 08:30 AM

Congratulations! You’re now in charge of an online community. Assuming you have already introduced yourself to your community and filled out your new profile, including uploading some cute picture

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Tags: Association Management, Social Business, Online Community Management

3 Ways to Keep Your Community Manager Happy and Productive [Video]

Posted by Kaila Timmons on Wed, Mar 09, 2016 @ 01:07 PM

 
 
 
 
 
 
 

Community managers are at the center of your online community. Not only do they run your community platform, they’re the ones that interact most with customers and other community members. Without community managers, your online community would have trouble growing and getting the results your company wants.

The important and highly visible role of your community managers makes recruiting and retaining community members a top priority for your company. Alexia Roseliep, a community manager at Socious, gives us practical tips for ensuring that your community managers are happy and productive.

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Tags: Online Community Management

How to Use Online Community Polling Effectively

Posted by Christina Green on Thu, Feb 25, 2016 @ 08:30 AM

The 1% Rule in Internet culture tells us that roughly 1% of your group creates original content. 9% respond to that content, contribute to it, or share it in some way. The other 90% of your community or audience are lurking. Most organizations are unclear as to what is really going on within their online community unless they implement a way to track inactivity or passive actions within the group.

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Tags: Association Management, Member Engagement, Social Business, Customer Engagement, Online Community Management

How to Write an Effective Online Community Manager Job Description

Posted by Christina Green on Thu, Feb 18, 2016 @ 12:32 PM

One of the great difficulties in finding a top-notch community manager is the employer-held belief that anyone can do it. It takes a very specific skill set and if you’ve not employed an online community manager before, or if you are just starting your online community, you may be unaware of the demands of the role and skills required.

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Tags: Association Management, Social Business, Online Community Management

6 Tips to Help Community Managers Write Effective Emails

Posted by Nick Davis on Tue, Feb 16, 2016 @ 08:30 AM

I’m sure by now everyone is familiar with the Exact Target study that says about 91% of us check our email every day. It’s this fact that makes your email list one of your most sacred marketing and online community management assets. However, many organizations struggle with getting their message across and end up annoying their community members, customers, and prospects to the point of being ignored.

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Tags: Association Management, Social Business, Online Community Management, Email Communication

How to Use Content to Keep Customers or Members Returning to Your Online Community

Posted by Christina Green on Thu, Feb 04, 2016 @ 12:01 PM

In the end, keeping your members coming back to your community comes down to more than just making participation into a game, or training your members to login every day. Without engaging content, none of that really matters.

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Tags: Association Management, Social Business, Online Community Management

How to Set SMART Goals for Your Online Community

Posted by Joshua Paul on Tue, Feb 02, 2016 @ 10:54 AM

There are several different paths to creating a successful online community—and there are even more ways to measure that success.

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Tags: Association Management, Social Business, Online Community Management

How to Make Visiting Your Online Community a Habit for Customers or Members

Posted by Christina Green on Thu, Jan 28, 2016 @ 11:26 AM

American politician, Frank A. Clark, once said, “A habit is something you can do without thinking, which is why most of us have so many of them.” Nowhere is that more obvious than on the Internet. Most people visit the same sites, do the same things, almost without realizing it. When we can’t follow our Internet habit, because of site maintenance or some other uncontrollable cause, we feel an almost pent up anxiety.

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Tags: Association Management, Social Business, Online Community Management

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About Socious

We help associations and user groups take a community-first approach to managing their members.

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Our membership management and online community software is designed to help you provide value to your members, rather than wrestle with complex and expensive back-end systems. Learn more about Socious software and services.

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