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HigherLogic and Socious

Online Community Blog

The 2017 Community Management List (What's In & What's Out)

Posted by Joshua Paul on Mon, Jan 09, 2017 @ 08:30 AM

I wonder what is was that convinced the last person using dancing palm trees on their website to stop in the late 90s or early 2000s.

Was is feedback from their market, a grouchy boss’s comments, or an epic marketing fail?

Have you ever been caught using a tactic or touting a trend when it was past its prime?

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Tags: User Groups, Customer Engagement, Online Community Management

The Worst Advice for Online Community Managers

Posted by Christina Green on Mon, Sep 19, 2016 @ 08:32 AM

Have you ever noticed that everyone and their brother has some advice for you?

Oh, you got a new job? Get there early, make sure you reply to emails right away and ask lots of questions so they know you’re interested. And wear your gray slacks, they’re very professional.

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Tags: Member Engagement, Online Community Management, Social Media for Associations

How to Address the 6 Biggest Engagement Problems in Your Association

Posted by Christina Green on Mon, Sep 12, 2016 @ 08:30 AM

When I was in high school I was invited to one of those coveted boy-girl parties. It was a friend’s birthday and she was making a big deal of everything, renting out an entire church hall for the event.

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Tags: Association Management, Member Engagement, Online Community Management

How to Make Your Online Community a Must-Visit Destination for Members or Customers

Posted by Julie Dietz on Wed, Sep 07, 2016 @ 08:30 AM

Do you remember that time you bought a new product or membership, liked it, but then never purchased it again? For me, it was a gym membership. It was one of my more misguided New Year’s resolutions where I went several times, had a decent experience, then forgot all about it.

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Tags: Member Engagement, Online Community Management, Customer Experience, Content Strategy

How to Use Data to Solve Your Biggest Online Community Participation Problems

Posted by Julie Dietz on Tue, Sep 06, 2016 @ 08:30 AM

When I joined my first online community 8 years ago, I was excited to see and take part in key discussions in my industry. The association I belonged to had launched a private online community for members earlier in the year and I couldn’t wait to get involved. But when I logged in, I thought there was something wrong with my browser. Every group and discussion area was a ghost town. Even the questions that I now know were seed questions from the organization didn’t have any responses.

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Tags: Member Engagement, Online Community Management, Analytics

Tips for Handling a Toxic Association Member in Your Online Community

Posted by Christina Green on Wed, Aug 03, 2016 @ 08:30 AM

Trolls were once thought of as mythical creatures, but they are now very real. If you’ve spent any time interacting (or reading) comments on the Internet, you’ve undoubtedly come across trolls.

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Tags: Online Member Communities, Member Engagement, Online Community Management

Social Media Manager vs. Online Community Manager: Which is Better for Your Association?

Posted by Christina Green on Tue, Jul 12, 2016 @ 08:30 AM

Associations, and most businesses for that matter, don’t have bottomless wallets. Hiring for one position, particularly if it’s new, must be weighed over hiring for another. If you’re considering hiring someone that specializes in engaging with members and potential members, you may be wondering just what type of position you need to source.

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Tags: Member Engagement, Online Community Management, Online Community Jobs, Social Media for Associations

Selecting the Right Online Community Management Approach for Your Association

Posted by Christina Green on Wed, Jun 22, 2016 @ 08:30 AM

A watched pot may never boil, but that’s the only way to build a thriving online community. Until your online community is established and has regular contributors, it is your job to prompt members to participate. You need to stir your community’s proverbial pot and provide interesting, valuable discussions and content for your members.

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Tags: Online Member Communities, Online Community Management, Online Community Jobs

Hiring a Community Manager: 5 Things You Need That You Haven’t Thought Of

Posted by Christina Green on Tue, Mar 29, 2016 @ 08:30 AM

So, you want to hire a “community manager?” There are certainly a lot of candidates available to you. It can seem like a sexy title if you’ve never held the position. Who doesn’t want to “play” on the Interweb all day?

Next to game designer, it’s one of those hot careers that a large number of people see as mainly enjoyable versus a grind. But if you’re trying to create serious online engagement with your community members, you don’t want to hire a lightweight. And to avoid people who love the title, but don’t understand the role, you need to lure the right candidates to your company.

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Tags: Member Engagement, Customer Engagement, Online Community Management

Why Human Connections are Critical to Engagement (plus 9 Other Super-Useful #CMGR Resources from the Week)

Posted by Kaila Timmons on Fri, Mar 25, 2016 @ 08:30 AM

We know you're busy, so we try to make your life easier by compiling the best online community management articles from around the web right here on our blog each week. This week, our favorite articles focus on providing our readers with tips for online community management.

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Tags: Association Management, Social Business, Online Community Management

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