<img height="1" width="1" src="https://www.facebook.com/tr?id=1503258129980931&amp;ev=PageView &amp;noscript=1">


HigherLogic and Socious

Online Community Blog

How to Use Your Online Community to Improve Customer Service

Posted by Christina Green on Tue, Apr 05, 2016 @ 08:30 AM

In today’s global economy, you’re no longer competing with just the businesses in your town. You’re competing around the world, and you may offer similar products and services to half a dozen other vendors, maybe more. You need a way to differentiate yourself outside of product and price, which can only be tweaked so much.

Read More

Tags: Social Business, Online Community, Customer Support Communities, Customer Service

3 Insightful Social Customer Service Articles That You May Have Missed

Posted by Joshua Paul on Mon, May 20, 2013 @ 11:41 AM

According to Nielsen’s 2012 Social Media Report, over 50% of customers use some type of social channel to engage companies to report satisfaction, ask questions, and lodge complaints. One third of consumers prefer social customer service to getting answers by phone.

Read More

Tags: Association Management, Social Business, Customer Communities, Customer Satisfaction, Social Media Tips, Social Customer Service, Customer Support Communities

NEW FEATURE: Find Out How Socious Saves You Hours Every Day

 

About Socious

We help associations and user groups take a community-first approach to managing their members.

About Socious MemberCloud Association Management Software & Community Platform

Our membership management and online community software is designed to help you provide value to your members, rather than wrestle with complex and expensive back-end systems. Learn more about Socious software and services.

Posts by category

Association Universe