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HigherLogic and Socious

Online Community Blog

Problems Even the Best Membership Management Software Has (and How to Fix Them)

Posted by Julie Dietz on Mon, Jun 27, 2016 @ 08:30 AM

“Always remember that you are absolutely unique. Just like everyone else.” – Margaret Mead

A cultural anthropologist, Margaret Mead was a very smart woman, and her insight into the unavoidable differences between people applies not only to individuals, it’s also relevant for associations and the membership management software they use. No membership management system is one-size-fits all, because all associations are unique, with different business needs and processes.

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Tags: Mobile Strategy, Customer Service, AMS Software

6 Little Things That Frustrate B2B Customers (That You Can Change This Year)

Posted by Julie Dietz on Fri, May 20, 2016 @ 08:30 AM

Have you ever seen a frozen pond break apart into dozens of floating ice sheets? It goes from a solid ice floor to a dangerous gauntlet of too-thin icebergs bobbing in the freezing water.

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Tags: Customer Support, Customer Relationship Management, Customer Service

How to Tackle Customer Experience Challenges (plus 9 other helpful resources)

Posted by Kaila Timmons on Fri, Apr 22, 2016 @ 10:30 AM

Every week we aim to make your life easier by compiling the best online community articles from around the web right here on our blog. This week, our favorite articles focus on digital marketing and improving the customer experience.

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Tags: Association Management, Social Business, Social Strategy, Customer Experience, Customer Support, Customer Relationship Management, Customer Service

How to Build Lasting Customer Relationships (plus 9 other helpful resources)

Posted by Kaila Timmons on Fri, Apr 15, 2016 @ 11:30 AM

Every week we aim to make your life easier by compiling the best online community articles from around the web right here on our blog.

This week, our favorite articles focus on tips for increasing customer engagement and perfecting the customer experience.

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Tags: Association Management, Social Business, Customer Experience, Customer Relationship Management, Customer Service

How to Use Your Online Community to Improve Customer Service

Posted by Christina Green on Tue, Apr 05, 2016 @ 08:30 AM

In today’s global economy, you’re no longer competing with just the businesses in your town. You’re competing around the world, and you may offer similar products and services to half a dozen other vendors, maybe more. You need a way to differentiate yourself outside of product and price, which can only be tweaked so much.

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Tags: Social Business, Online Community, Customer Support Communities, Customer Service

Daily Customer Service Checklist for Your Online Customer Support Community

Posted by Joshua Paul on Tue, Jul 16, 2013 @ 09:14 AM

The use of online communities for support doesn't correlate to customer engagement being on autopilot.

When you launch an online customer support community, it does not mean that you've created a customer experience where all customer issues are handled by the community.

Once the community reaches critical mass, customers and partners in your online community will do their best to provide answers and insight to your customers. However, that does not by any stretch let your organization off the hook.

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Tags: Social Business, Online Customer Support Community, Customer Service

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About Socious

We help associations and user groups take a community-first approach to managing their members.

About Socious MemberCloud Association Management Software & Community Platform

Our membership management and online community software is designed to help you provide value to your members, rather than wrestle with complex and expensive back-end systems. Learn more about Socious software and services.

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