<img height="1" width="1" src="https://www.facebook.com/tr?id=1503258129980931&amp;ev=PageView &amp;noscript=1">

HigherLogic and Socious

Online Community Blog

Online Customer Forums: Are You Prepared for These 7 Types of Questions?

Posted by Joshua Paul on Thu, Mar 21, 2013 @ 08:40 AM

If you have ever worked in a customer-facing role, you know that if something is possible with your product or service, customers will probably bring it up in your online customer forums at some point.

Each type of post or question in your customer forums represents a different persona that your community management team should prepare for. For instance, a post where a new customer introduces themself to the community comes with an entire set of needs, expectations, and next steps which that individual can take, than a discussion started by a veteran customer advocate.

It will improve your customers’ experience and save your community management team time to train and prepare for a large portion of the questions that you know will be asked in your discussion forums.

Read More

Tags: Customer Communities, Online Community Management, Customer Forums, Online Forums

11 Powerful Features You Should Have in Your Online Customer Forums

Posted by Joshua Paul on Wed, Nov 14, 2012 @ 09:57 AM

While customer forums are only part of a full online customer community, they are usually the most trafficked and vibrant area of the community. The central role that customer discussion forums play in connecting customers with one another and lowering support costs, made customer forums a natural stepping stone for companies before social community platforms were widely available.

Read More

Tags: Online Community Software, Online Community Features, Association Management, Social Business, Customer Communities, Customer Engagement, Customer Forums

NEW FEATURE: Find Out How Socious Saves You Hours Every Day


About Socious

We help associations and user groups take a community-first approach to managing their members.

About Socious MemberCloud Association Management Software & Community Platform

Our membership management and online community software is designed to help you provide value to your members, rather than wrestle with complex and expensive back-end systems. Learn more about Socious software and services.

Posts by category

Association Universe