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HigherLogic and Socious

Online Community Blog

Tips for Creating a Killer Online Customer Experience

Posted by Christina Green on Thu, May 12, 2016 @ 08:30 AM

Your online customer experience is a vast, sometimes intimidating concept to tackle, made up of all your company’s interactions with customers online. It’s also something that almost every organization wants to improve, and we’d like to help.

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Tags: Customer Communities, Customer Engagement, Customer Experience

How to Grow Your Company By Turning Your Product into a Platform (plus 9 other resources)

Posted by Julie Dietz on Fri, Apr 08, 2016 @ 09:33 AM

Every week we aim to make your life easier by compiling the best online community articles from around the web right here on our blog. This week, our favorite articles focus on providing our readers with tips for building online communities and increasing engagement.

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Tags: Association Management, Social Business, Customer Engagement, Customer Experience

Hiring a Community Manager: 5 Things You Need That You Haven’t Thought Of

Posted by Christina Green on Tue, Mar 29, 2016 @ 08:30 AM

So, you want to hire a “community manager?” There are certainly a lot of candidates available to you. It can seem like a sexy title if you’ve never held the position. Who doesn’t want to “play” on the Interweb all day?

Next to game designer, it’s one of those hot careers that a large number of people see as mainly enjoyable versus a grind. But if you’re trying to create serious online engagement with your community members, you don’t want to hire a lightweight. And to avoid people who love the title, but don’t understand the role, you need to lure the right candidates to your company.

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Tags: Member Engagement, Customer Engagement, Online Community Management

The Best Customer Engagement Tips for the Week of March 13th, 2016

Posted by Kaila Timmons on Fri, Mar 18, 2016 @ 09:35 AM

Every week we aim to make your life easier by compiling the best customer engagement articles from around the web right here on our blog. This week, our favorite articles focus on providing you with tips for improving you customer marketing strategy.

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Tags: Association Management, Social Business, Customer Engagement

The Top Customer Engagement Articles for the Week of February 28, 2016

Posted by Kaila Timmons on Fri, Mar 04, 2016 @ 10:46 AM

The Socious Top Ten for the Week of February 28, 2016

Every week we aim to make your life easier by compiling the best customer community articles of last week right here on our blog. This week, our favorite articles focus on providing our readers with tips to increasing their customer engagement.

Nominate an article, video, or blog post for next week’s Socious Top Ten by tweeting us at @SociousSoftware.

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Tags: Association Management, Social Business, Customer Engagement

The Best Customer Engagement Tips from the Week of February 21, 2016

Posted by Kaila Timmons on Fri, Feb 26, 2016 @ 02:10 PM

The Socious Top Ten for the Week of February 21, 2016

Socious has some great news! Call it a late new year’s resolution if you will, but we have decided to bring back the “Socious Top Ten”.

We know that you’re busy and that the internet is a big place, so we have done all of the heavy lifting (or should I say reading) for you and have collected some of the best advice from around the web and put it all in one spot!

Do you know of a great article that should be featured? Nominate an article, video, or blog post for next week’s Socious Top Ten by tweeting us at @SociousSoftware.

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Tags: Association Management, Customer Engagement, SocialBusiness

How to Use Online Community Polling Effectively

Posted by Christina Green on Thu, Feb 25, 2016 @ 08:30 AM

The 1% Rule in Internet culture tells us that roughly 1% of your group creates original content. 9% respond to that content, contribute to it, or share it in some way. The other 90% of your community or audience are lurking. Most organizations are unclear as to what is really going on within their online community unless they implement a way to track inactivity or passive actions within the group.

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Tags: Association Management, Member Engagement, Social Business, Customer Engagement, Online Community Management

What Do Your Customers Expect from You in 2016 & Beyond? A Guide Map

Posted by Joshua Paul on Tue, Jan 05, 2016 @ 10:48 AM

Your customers are logging into websites more frequently, signing up for new online services, and trying new apps every day. The well-documented consumerization of business product users is putting increasing pressure on companies. In many cases, companies can’t keep up with the evolving expectations of their customer base.

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Tags: Association Management, Social Business, Customer Engagement, Customer Experience

3 Online Community Management Tools That Turn Members into Contributors

Posted by Nick Davis on Tue, Dec 22, 2015 @ 11:31 AM

 

As a community manager, your primary goal is to ensure the success of your community. Okay, but that’s pretty broad. What does that really mean? Well, it usually means that you’re really responsible for keeping your community members engaged and participating.

This is a task that is much easier said than done. There is a lot that goes into getting your community members active in your online community. How do you make your members feel bought-in to your community? How do you make your community feel relevant to your members?

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Tags: Association Management, Customer Engagement, Online Community Management, Email Communication

Online Community Management: 3 Steps for Getting Members to Engage [Video]

Posted by Katie Bapple on Wed, Dec 02, 2015 @ 09:00 AM

One of the greatest challenges that organizations face when increasing customer or member engagement is figuring out how to get their members to engage with one another within their online community.

After all, a lot of the value that people get from your online customer or member community depends on these interactions.

Here are three steps to help you steer your community members towards engaging with each other.

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Tags: Association Management, Member Engagement, Social Business, Customer Engagement

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About Socious

We help associations and user groups take a community-first approach to managing their members.

About Socious MemberCloud Association Management Software & Community Platform

Our membership management and online community software is designed to help you provide value to your members, rather than wrestle with complex and expensive back-end systems. Learn more about Socious software and services.

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