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ProCommunity Podcast and Webshow
The Social Business Show Where Online Community Meets Business Performance

ProCommunity #15: How to Build, Manage, and Market Your Online Community

Posted on Thu, Oct 25, 2012 @ 01:47 PM

Discussing Why Online Communities Are a Tangible Business Asset with Michael Silverman

Michael Silverman joins us for this episode of ProCommunity, the show where online communities meet business performance.

Michael is a the CEO of Duo Consulting, an open-source strategy and technology firm. Along with being a seasoned entrepreneur and speaker, he is the author of the book, Capturing Community: How to Build, Manage and Market Your Online Community. Michael can be found at @MSilvermanDuo.

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Tags: Association Management, Social Business, Online Community, Customer Communities

ProCommunity #14: How to Use Offline Engagement Models to Engage Customers in Online Communities

Posted on Wed, Oct 17, 2012 @ 10:14 AM

Discussing Using Evidence-Based Social Design to Build Successful Online Communities with Paul Resnik

Paul Resnik joins us for this installment of ProCommunity, the show where online communities meet business performance.

Paul Resnik is a Professor at the University of Michigan’s School of Information. Along with researching and teaching about online communities, Paul is the co-author of the new book,   Building Successful Online Communities: Evidence-Based Social Design. Paul can be found on the University of Michigan’s website.

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Tags: Member Engagement, Social Business, Online Community, Customer Engagement, Online Community Management

ProCommunity #13: The Psychology Behind Creating Customer Engagement in Online Communities

Posted on Wed, Oct 10, 2012 @ 07:24 AM

Discussing How to Design High Levels of Engagement in Your Online Community with Nir Eyal

Nir Eyal joins us for this installment of ProCommunity, the show where online communities meet business performance.

Nir is an entrepreneur, investor, and leading thinker on how to create high engagement products. Along being a Lecturer at the Stanford Graduate School of Business and a frequent speaker at industry conferences and Fortune 500 companies, Nir also writes for TechCrunch, Forbes, and Psychology Today. Nir blogs about business, engagement, and human behavior at NirAndFar.com, where you can sign up to get his upcoming book entitled Hooked: How to Drive Engagement By Creating User Habits.

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Tags: Online Community Software, Social Business, Online Community, Customer Engagement, User Engagement

ProCommunity #12: How to Bring Together Online Communities & CRM To Improve Business Performance – Part 2 of 2

Posted on Tue, Oct 02, 2012 @ 08:20 AM

Discussing How to Put Social CRM to Work for Your Business with Barton Goldenberg

This is the second half of our discussion with Barton Goldenberg on online communities and social CRM. Watch the first part of our conversation on the previous episode of ProCommunity, the show where online communities meet business performance.

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Tags: Customer Communities, Customer Engagement, Social Strategy, Social CRM, Customer Experience

ProCommunity #12: The Real Strategies & Profit Behind Social CRM – Part 1 of 2

Posted on Tue, Sep 25, 2012 @ 07:45 AM

Discussing the Use of Private Online Communities in Social CRM with Barton Goldenberg

Barton Goldenberg joins us for this installment of ProCommunity, the show where online communities meet business performance. This is the first part of our two-part discussion.

Barton is the founder and president of ISM, a pioneer in customer relationship management and social CRM strategy. Along with providing strategic services to best-in-class organizations across the globe, Barton is a well-known speaker, futurist, and author on CRM, social CRM and social media communities. His books include CRM In Real Time: Empowering Customer Relationships, CRM Automation, and Social CRM (out in late 2012). Barton can be found at @BGoldenbergISM and www.CRMSocialMediaSpeaker.com.

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Tags: Customer Communities, Customer Engagement, Social Strategy, Social CRM, Customer Experience

ProCommunity #11: Finding a Smart Way to Approach Social Business

Posted on Tue, Sep 18, 2012 @ 08:05 AM

Discussing Strategies Behind Successful Social Businesses with Jeff Marmins

Jeff Marmins joins us for this installment of ProCommunity, the show where online communities meet business performance.

Jeff is the CEO of social business consulting firm, C7group. In addition to consutling with small and mid-sized businesses, he also speaks on social business culture, strategy, and tactics. He blogs at JeffMarmins.com and can be found at @jeffmarmins.

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Tags: Social Business, Online Community, Social Business Management, Social Business Culture, Customer Communities, Social Media Policy & Governance

ProCommunity #10: The Science of Online Community Management

Posted on Tue, Sep 11, 2012 @ 07:45 AM

Discussing How Data Drives Great Online Community Management with Rich Millington

Richard Millington joins us for this installment of ProCommunity, the show where online communities meet business performance.

Rich is the founder of FeverBee, an online community consultancy. Along with working with some of the world's largest organizations to improve the impact of their online member and customer comunities, Rich also runs The Pillar Summit, an exclusive course in professional community management. Rich blogs proliphically at FeverBee.com  and can also be found at @RichMillington.

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Tags: Online Community, Podcast Show Notes, Online Community Management, Analytics

ProCommunity #9: How to Build a Roadmap for Creating a Social Business Culture

Posted on Tue, Sep 04, 2012 @ 09:25 AM

Discussing How to Humanize Your Business & Online Community with Jamie Notter

Jamie Notter joins us for this episode of ProCommunity, the show where online communities meet business performance.

Jamie is a Vice President at consulting firm, Management Solutions Plus. Jamie also co-authored the book, Humanize: How People-Centric Organizations Succeed in a Social World  with our friend, Maddie Grant. In addition, Jamie authored the 2007 ebook, Generational Diversity in the Workplace, as well as published We Have Always Done It That Way: 101 Things About Associations We Must Change in 2006. Jamie can be found at GetMeJamieNotter.com.

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Tags: Association Management, Social Business, Online Community, Social Business Management, Social Business Culture

ProCommunity #8: What is Online Community Management & What Can It Do For You?

Posted on Tue, Aug 28, 2012 @ 07:34 AM

Discussing Online Community Management with Tim McDonald

Tim McDonald joins us for this installment of ProCommunity, the show where online communities meet business performance.

Tim is the Online Community Manager at HuffPost Live. Tim also runs My Community Manager, a group committed to advancing the role of community management within organizations. In addition, Tim is the host of #CoffeeTime chat. Tim can be found at @tamcdonald.

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Tags: Association Management, Social Business, Podcast Show Notes, Online Community Management, Launching an Online Community

How Government-Owned Online Communities Engage the Public [Transcript]

Posted on Sun, Aug 26, 2012 @ 09:11 AM

In episode #7 of Socious’ social business podcast, ProCommunity, I spoke with Joseph Porcelli, the Director of Engagement Services at GovDelivery and founder of NeighborsforNeighbors.org, the country’s first neighborhood-centric urban social network. We discussed how government agencies are using online communities to empower citizens.

The conversation also included how to get your audience to work together, successful approaches to social network adoption, and measuring ROI for online communities.

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Tags: Online Community, Customer Engagement, Government 2.0, Social Government

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Customers Love Online CommunitiesSocious provides online community software to companies and associations to increase revenue, improve customer retention, and create more market-driven profitable products. Learn more about Socious online community software.

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