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HigherLogic and Socious

Online Community Blog

How to Tackle Customer Experience Challenges (plus 9 other helpful resources)

Posted by Kaila Timmons on Fri, Apr 22, 2016 @ 10:30 AM

Socious's list of the best community management and customer experience articles from around the web.

Every week we aim to make your life easier by compiling the best online community articles from around the web right here on our blog. This week, our favorite articles focus on digital marketing and improving the customer experience.

Nominate an article, video, or blog post for next week’s Socious Top Ten by tweeting us at @SociousSoftware.

Check out last week’s top ten posts about building online communities here.

Fresh advice from the Socious Online Community Blog

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Here are some of the best customer experience tips from around the web this week.

  1. SEO or PPC? Here is a list of factors to consider before deciding how to market your online community.

  2. Check out this insightful article from Leader Network’s CEO Vanessa DiMauro to learn about the secrets to successful social selling.

  3. Find out how any business or online community strategy can benefit from thinking like a software company.

  4. Customer service is changing. Check out this Forbes article about the evolution of customer service and how you can get ahead of the curve.

  5. Move over Facebook! Instagram and Snapchat are taking over small business social marketing and here’s why.

  6. Community Roundtable has all the answers on how to drive culture change through your online community.

  7. Since the news of Facebook Messenger's Contact Center dropped, businesses have been gearing up to take advantage of this new customer service channel.

  8. Convince & Convert has shared infographic with 23 mind-boggling statistics that may change the way you think about customer service.

  9. MyCustomer shares how to bridge the gap between customers wanting support through social media channels and your business’s response.

  10. In a customer-centric economy, providing your customers with a great experience is key to making your brand stand out.

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Do you know of a great article that should be featured? Nominate an article, video, or blog post for next week’s Socious Top Ten by tweeting us at @SociousSoftware.

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Tags: Association Management, Social Business, Social Strategy, Customer Experience, Customer Support, Customer Relationship Management, Customer Service

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We help associations and user groups take a community-first approach to managing their members.

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