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HigherLogic and Socious

Online Community Blog

How to Inspire Fierce Customer Loyalty (plus 9 other insightful resources)

Posted by Julie Dietz on Fri, Apr 29, 2016 @ 10:30 AM

Socious's list of the best community management and customer experience articles from around the web.

Every week we aim to make your life easier by compiling the best online community articles from around the web right here on our blog. This week, our favorite articles focus on tips for jumpstarting customer loyalty and digital engagement.

Nominate an article, video, or blog post for next week’s Socious Top Ten by tweeting us at @SociousSoftware.

Check out last week’s top ten posts about building online communities here.

Fresh advice from the Socious Online Community Blog

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Here are some of the best customer loyalty and digital engagement tips from around the web this week.

  1. How strong is your loyalty program? To build fierce, powerful advocates your need to connect members to one another and give them exclusivity and recognition.

  2. We love insightful engagement strategies, so we’re very interested in how opening your online community up to non-members can deliver value and improve visibility.

  3. Your customers are driving innovation, and you have to keep up with them, even if that means focusing less on your competitors.

  4. Personal and professional lifestyles are changing, so check out this article for a look at how we’ll all be working – and living – in the future.

  5. Change your conversations in your online customer or member community into conversions with this advice from The Daily Egg.

  6. There are 80 million millennials in the United States alone. Here’s how you can adapt your customer experience tactics to meet their customer experience needs.

  7. See how the popular online course website, Udemy, built and maintains a passionate community of instuctors.

  8. Learn how to use your branded online community to promote your company and increase brand awareness.

  9. Does engagement ever end? This great article tackles tough questions about how engagement works in a digital, omnichannel world.

  10. If your online community's search traffic is declining, FeverBee can tell you why, and how it’s going to change your future community management strategy.

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Feel free to share the Socious Top Ten with your network!

Do you know of a great article that should be featured? Nominate an article, video, or blog post for next week’s Socious Top Ten by tweeting us at @SociousSoftware.

Enjoy these insightful reads and have a great weekend!

Julie and the Socious Team

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We help associations and user groups take a community-first approach to managing their members.

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Our membership management and online community software is designed to help you provide value to your members, rather than wrestle with complex and expensive back-end systems. Learn more about Socious software and services.

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