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HigherLogic and Socious

Online Community Blog

Kaila Timmons

Recent Posts

How to Tackle Customer Experience Challenges (plus 9 other helpful resources)

Posted by Kaila Timmons on Fri, Apr 22, 2016 @ 10:30 AM

Every week we aim to make your life easier by compiling the best online community articles from around the web right here on our blog. This week, our favorite articles focus on digital marketing and improving the customer experience.

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Tags: Association Management, Social Business, Social Strategy, Customer Experience, Customer Support, Customer Relationship Management, Customer Service

How to Build Lasting Customer Relationships (plus 9 other helpful resources)

Posted by Kaila Timmons on Fri, Apr 15, 2016 @ 11:30 AM

Every week we aim to make your life easier by compiling the best online community articles from around the web right here on our blog.

This week, our favorite articles focus on tips for increasing customer engagement and perfecting the customer experience.

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Tags: Association Management, Social Business, Customer Experience, Customer Relationship Management, Customer Service

How Monitoring Your Online Community Can Lead to Big ROI (plus 9 other resources)

Posted by Kaila Timmons on Fri, Apr 01, 2016 @ 12:12 PM

Every week we aim to make your life easier by compiling the best customer community articles from around the web right here on our blog. This week, our favorite articles focus on providing our readers with tips for skyrocketing your ROI and improving customer experience.

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Tags: Association Management, Social Business, Customer Experience

Why Human Connections are Critical to Engagement (plus 9 Other Super-Useful #CMGR Resources from the Week)

Posted by Kaila Timmons on Fri, Mar 25, 2016 @ 08:30 AM

We know you're busy, so we try to make your life easier by compiling the best online community management articles from around the web right here on our blog each week. This week, our favorite articles focus on providing our readers with tips for online community management.

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Tags: Association Management, Social Business, Online Community Management

How to Use Events & Conferences to Increase Activity in Your Online Community [Video]

Posted by Kaila Timmons on Wed, Mar 23, 2016 @ 11:42 AM

 
 
 
 
 
 
 
 
 

Attending conferences and industry events can be very exciting experiences for customers or members who are looking to network with people in your organization, their peers, and other experts. Live events can deliver a lot of enthusiam for your cause, company, or product.

What if you could provide your members with networking opportunities and useful information on the content discussed at the event, long after its ended?

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Tags: Association Management, Member Engagement, Social Business, Online Community Management

The Best Customer Engagement Tips for the Week of March 13th, 2016

Posted by Kaila Timmons on Fri, Mar 18, 2016 @ 09:35 AM

Every week we aim to make your life easier by compiling the best customer engagement articles from around the web right here on our blog. This week, our favorite articles focus on providing you with tips for improving you customer marketing strategy.

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Tags: Association Management, Social Business, Customer Engagement

The Top Online Community Management Tips for the Week of March 6th, 2016

Posted by Kaila Timmons on Fri, Mar 11, 2016 @ 08:05 AM

Every week we aim to make your life easier by compiling the best community management articles from around the web right here on our blog. This week, our favorite articles focus on providing our readers with tips for online community management.

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Tags: Association Management, Social Business, Online Community Management

3 Ways to Keep Your Community Manager Happy and Productive [Video]

Posted by Kaila Timmons on Wed, Mar 09, 2016 @ 01:07 PM

 
 
 
 
 
 
 

Community managers are at the center of your online community. Not only do they run your community platform, they’re the ones that interact most with customers and other community members. Without community managers, your online community would have trouble growing and getting the results your company wants.

The important and highly visible role of your community managers makes recruiting and retaining community members a top priority for your company. Alexia Roseliep, a community manager at Socious, gives us practical tips for ensuring that your community managers are happy and productive.

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Tags: Online Community Management

The Top Customer Engagement Articles for the Week of February 28, 2016

Posted by Kaila Timmons on Fri, Mar 04, 2016 @ 10:46 AM

The Socious Top Ten for the Week of February 28, 2016

Every week we aim to make your life easier by compiling the best customer community articles of last week right here on our blog. This week, our favorite articles focus on providing our readers with tips to increasing their customer engagement.

Nominate an article, video, or blog post for next week’s Socious Top Ten by tweeting us at @SociousSoftware.

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Tags: Association Management, Social Business, Customer Engagement

The Best Customer Engagement Tips from the Week of February 21, 2016

Posted by Kaila Timmons on Fri, Feb 26, 2016 @ 02:10 PM

The Socious Top Ten for the Week of February 21, 2016

Socious has some great news! Call it a late new year’s resolution if you will, but we have decided to bring back the “Socious Top Ten”.

We know that you’re busy and that the internet is a big place, so we have done all of the heavy lifting (or should I say reading) for you and have collected some of the best advice from around the web and put it all in one spot!

Do you know of a great article that should be featured? Nominate an article, video, or blog post for next week’s Socious Top Ten by tweeting us at @SociousSoftware.

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Tags: Association Management, Customer Engagement, SocialBusiness

NEW FEATURE: Find Out How Socious Saves You Hours Every Day

 

About Socious

We help associations and user groups take a community-first approach to managing their members.

About Socious MemberCloud Association Management Software & Community Platform

Our membership management and online community software is designed to help you provide value to your members, rather than wrestle with complex and expensive back-end systems. Learn more about Socious software and services.

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