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Live Updates from the Final Day of the 2016 Socious User Conference

Posted by Julie Dietz on Wed, May 25, 2016 @ 11:16 AM

Welcome back to the Socious User Conference. It's our final day and we're excited to give you some tips from our expert panel, building a loyal volunteer network, and reporting.

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Tags: Socious User Conference

Live Updates from the Socious User Conference, Day 2

Posted by Julie Dietz on Tue, May 24, 2016 @ 11:36 AM

2016 Socious User Conference Keynote Speaker Vanessa DiMauro

The Socious User Conference is kicking off it's second day, in Chandler, Arizona. We're excited to cover the event with live blogging for you today to give you the most up-to-date information.

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Tags: Socious User Conference

Read the Live Blog from the 2016 Socious User Conference

Posted by Joshua Paul on Mon, May 23, 2016 @ 05:00 PM

Get Real-Time Updates and Announcements from the Socious User Conference

In case you couldn't make it to this year's Socious User Conference, we've got you covered.

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Tags: Company News

6 Little Things That Frustrate B2B Customers (That You Can Change This Year)

Posted by Julie Dietz on Fri, May 20, 2016 @ 08:30 AM

Have you ever seen a frozen pond break apart into dozens of floating ice sheets? It goes from a solid ice floor to a dangerous gauntlet of too-thin icebergs bobbing in the freezing water.

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Tags: Customer Support, Customer Relationship Management, Customer Service

Close More Sales Using These 4 Insights From Your Online Community

Posted by Julie Dietz on Wed, May 18, 2016 @ 08:30 AM

In 1998, marketing guru Seth Godin estimated that the typical consumer came in contact with an average of 3,000 marketing messages per day. Even though that sounds like a lot, that number is only accurate for a world before social media, before smartphones, and before our dependence on e-mail was fully developed. The number has likely skyrocketed.

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Tags: Online Community, Customer Experience, Sales

What is Net Negative Churn (And Why Do You Want It)

Posted by Julie Dietz on Tue, May 17, 2016 @ 08:30 AM

It's hard to pinpoint a single reason that your customers either stay with you or leave. However, if there’s one thing we know for sure, it’s this: change leads to churn. Customers will change their minds. Your services will evolve, and no matter what you do, your products or services aren’t always going to be the right fit for every person every time.

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Tags: Customer Retention, Generating Revenue, Sales

What is Social Selling and Why Should You Be Doing It?

Posted by Julie Dietz on Mon, May 16, 2016 @ 08:30 AM

Sales techniques are like empires, they rise and fall with the changing the times, and it seems like every few years there’s a new method for connecting with customers and closing deals. One of the most recent techniques that’s been getting attention – and results – is social selling.

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Tags: Social Business, Customer Satisfaction, Sales

How Customer Engagement Increases Existing Customer Sales

Posted by Julie Dietz on Fri, May 13, 2016 @ 08:30 AM

There are ups and downs in the stock market, in housing prices, in consumer sales. These trends, even though they’re important, are something we’re used to, so when a new, important business trend comes along we may or may not pay attention.

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Tags: Customer Engagement, Customer Advocacy, Generating Revenue

Tips for Creating a Killer Online Customer Experience

Posted by Christina Green on Thu, May 12, 2016 @ 08:30 AM

Your online customer experience is a vast, sometimes intimidating concept to tackle, made up of all your company’s interactions with customers online. It’s also something that almost every organization wants to improve, and we’d like to help.

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Tags: Customer Communities, Customer Engagement, Customer Experience

How to Triple Your Customer Advocates in One Week

Posted by Julie Dietz on Wed, May 11, 2016 @ 08:30 AM

In a perfect world, all of your customers would be highly engaged with your brand, vocal supporters of your products, and consistently make repeat purchases. Sounds pretty nice, doesn’t it?

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Tags: Customer Communities, Customer Advocacy, Customer Marketing

About Socious Software

Customers Love Online CommunitiesSocious provides online community software and services to companies and associations to increase revenue, improve customer retention, and create more market-driven profitable products. Learn more about Socious online community software.

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